Recently I told you about how you can get more from your vacation when you stay at Embassy Suites and this past weekend my family stayed at our local Embassy Suites to experience first hand all the things that make Embassy Suites a great choice for a family vacation. We chose to check in on a Friday and play tourist on Saturday. I arrived at Embassy Suites at 3 pm for check-in my husband was still at work and would be joining us an hour later. Since I was alone with 4 girls I knew checking in might be tricky but I was willing to risk it to enjoy all our time at Embassy Suites. I pulled up to the drive and left my car out front while the girls and I went in to get our room key. I was greeted by a friendly staff member and immediately I noticed the fliers listing local kid friendly activities sitting on the desk (nice touch!). After introducing myself to the hotel manager he helped me unload my stuff and then he moved my car for me while another staff member helped me get my things to my room. The service and help was above and beyond and very much appreciated, I had planned on leaving everything int he car until my husband arrived to unload.
Embassy Suites are known for there beautiful atriums and this atrium did not disappoint my girls were thrilled by it. The atrium not only held seating but had pool tables and fountains too, just beautiful!
Our room was nice and spacious which is important for our family of 6 especially since my youngest still needs a playpen to sleep in. The two room suite we stayed in had one king since bed with a desk, TV, dresser and end tables in the bedroom then a second room with the kitchenette, table, TV, sleeper couch, chair, coffee table and end tables plus a bathroom. The kids really loved the room and it was well set up to accommodate comfortable living for a week long vacation.
Once my husband arrived we put on our swimsuits and went to check out the pool. The pool was typical hotel sized and they also had a hot tub. The pool was packed and all the towels had been taken, I informed the front desk and they apologized and said they would send some in. Just as we were about to get out of the pool the room went dark and alarms started flashing, a voice came over the system telling people to go outside. Needless to say we were very confused and my kids were terrified. Dripping wet and without towels we went out into the hotel where we were calmly guided to a ballroom at the opposite end of the hotel. As we passed the front doors it was clear why the power went out, the sky was dark, the flag pole was bending nearly in half and a huge awning flew by…. tornado watch!
As I mentioned we were sent to a ballroom that was completely interior and lit by a few emergency lights, the staff was great at calmly directing everyone where to go. Once in the room we sat against the wall and tried to calm my kids fears, soaking wet and towel-less of course! Did I mention a National volleyball tournament was in town so there were towns of middle school girls, which meant hysterics and drama. Apparently the fire alarm was tripped by the 80 mph winds (yep 80 mph) so that is why the announcement said go outside. Since we had been in the pool we had no phones or watches and it was crazy not knowing what was going on. As soon as the manager had information he came and made announcements, once the tornado threat had passed they opened up the ice cream carts and gave out ice cream and the staff walked around distributing water. As we were still without power everyone was told to stay in the ballroom or adjoining room, then they brought out snacks ( I am guessing these were planned for the managers reception) and we even eventually got towels once it was safe for a staff member to go find some. After an hour and a half firetrucks showed up, the ceiling had cracked in the atrium in multiple places, one being above the elevator shaft, and the water was running down into the electrical room which could cause a fire. Eventually we were told we could go to our rooms via the stairs but power was not going to be restored for awhile. Seeing as we were wet and two of my kids were in swim diapers (yippee) we decided to walk the 6 flights of stairs to our room and change. As we left we noticed Embassy Suites had opened up the bar to the guests free of charge, they really were doing everything possible to make the experience as pleasant as they could.
Since we lived in town we decided to head home to assess any damage to our house, the manager kindly checked the weather for us to make sure it was safe and we left most of our belongings in our room (4 kids and 6 flights of stairs with luggage was not happening). While no one wants to be in a hotel during severe weather I am so glad we were at Embassy Suites, the winds were higher than tornado gusts and we do not have a large room with no windows to go in. The staff was amazing at keeping everyone calm and keeping the communication flowing so we always knew as much as they did, plus at home there was no free ice cream! We went home to no power and amazingly had power back before the hotel did. When my husband returned the next day to get our things they still had no power but they had free drinks at the front door for guests, Embassy Suites really went above and beyond in this emergency to care for the guests.
While our stay was not what we expected we are excited to return and experience the rest of the great amenities this hotel offers!
Be sure to enter the Embassy Suites Get More Vacation Contest to win week long family vacation package!
I wrote this review while participating in an Ambassador Program by Mom Central Consulting on behalf of Embassy Suites Hotels and received a one-night complimentary stay at an Embassy Suites Hotel to facilitate my reviews and a promotional item to thank me for taking the time to participate.
I am an Embassy Suites Ambassador and our stay was complimentary, all experiences are true and opinions my own.